Our refund and returns policy lasts 30 days only. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refund:
If you haven’t received an agreed refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange the item for another product for the same value, please send us an email to :
info@mmhandmadebespokejewellery.com
To return your product, you should send your product to:
Marion MLL, Monkyr, Ring Street, Stalbridge, Dorset, DT10 2LZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service i.e. recorded deiivery. Otherwise we can’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for an exchanged product to reach you may vary.
Need help?
For questions related to refunds and returns please use our contact form at bottom of the page.